Forget the future. AI Agents are here, and they’re already rewriting the playbook for Customer Success. The best teams aren’t experimenting; they’re executing, using agents to scale impact, surface expansion signals, and prove automation can drive growth and connection.
Join us at Agents Unplugged for a behind-the-scenes look at how real teams are building, testing, and scaling Agents that make their work faster, smarter, and more human.
Optimize for humans. Redefine the rest with AI. In this opening keynote, Gainsight leaders Ori Entis, EVP and GM, and Prem Parameswaran, CTO, unpack how AI Agents can amplify human potential when deployed to augment and autonomously execute CS workflows. They’ll explore how leading CS organizations are blending augmentation and automation to drive measurable growth — and share how Staircase and Atlas AI Agents make it real.
What does it actually take to deploy an AI Agent inside your post-sales motion? This tactical panel, led by Josh Schacter, host of Unchurned, brings together teams that have built and launched agents across their CS processes, from coaching, to adoption agents and more. Hear the unfiltered stories of how they did it, what roadblocks they hit, and the measurable impact on their teams and customers.
Talking about AI is no longer enough. Join Jason Hersh, Principal, Autonomous Agents & AI at Gainsight, and CS leaders taking the next step to deploy agents and drive business impact along the way. Expect honest lessons, early wins, and practical insights from leaders who are leaning into the agent era.
Ready to get hands-on? In this interactive session, you’ll design your own agentic workflow to solve real world CS challenges your team is facing. Guided by Gainsight experts, you’ll use a custom GPT to explore a personal CS challenge and walk step by step through what data, process triggers and alignment you’ll need to deploy an agentic or AI workflow for your business.
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